General FAQ’S
Frequently Asked Questions
if you cannot find the answer below, please use the contact form or
send us an email to gntrc@ectel.int
separately* in triplicate and each application fee must be paid to the NTRC on submission (All fees must be made payable to the Government of Grenada).
It is the responsibility of the applicant to ensure that all necessary documentation supports their request for a license. The NTRC is not responsible for collecting application information for applicants. If in the process of review by the NTRC, information is found to be missing, the contact designated on the application form will be notified to make the required additions or corrections.
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What are the different classes of licenses?
There are four (4) license classes – Individual, Class, Frequency Authorisation and Special.
What is “Mobile Number Portability” or “MNP”?
Mobile Number Portability (MNP) means you can keep your mobile telephone number if you decide to change from one mobile service provider to another. Basically, it is a service that allows you to keep your mobile telephone number irrespective of your service provider.
You will be able to port mobile/ cellular number to another mobile service provider within each ECTEL island.
You will not be able to port your fixed or landline telephone phone number at this time. Fixed number portability will be launched at a later date once alternative fixed services are available in each ECTEL island.
You can only port telephone numbers within the same ECTEL country and you cannot port numbers between different countries.
So, if you port (or switch) between service providers, you do not have to go to the trouble of informing all your friends, family and colleagues that your telephone number has changed – it stays the same.
You will be able to use the ECTEL MNP service from the Monday 3rd June 2019. The Mobile Number Portability service is available to all mobile subscribers within all ECTEL countries (the Commonwealth of Dominica, Grenada, the Federation of St Kitts and Nevis, Saint Lucia and St Vincent and the Grenadines).
MNP is available to “post-paid” (contract) and “pre-paid” mobile customers of all service providers within the ECTEL region, as long as your telephone number has not been barred, or restricted, or suspended or reported stolen/ lost to the current provider.
“Post-paid” customers, porting may be refused by the current service provider if you have one or more bills that have not been paid by the due payment dates and are still unpaid or your outstanding account balance exceeds the deposit you have made to your current service provider.
“Post-paid” customers, will receive a final bill for usage up to the time your number is ported to the new service provider. “Post-paid” customers that have not completed the minimum required term of the contract with your existing service provider will be required to pay the outstanding balance of monthly rentals due under the contract after your number has been ported.
“Pre-paid” customers will not be able to transfer your credits to the new service provider’s network, when you port.
There are no charges for you to port your telephone number. All porting (or switching) charges are met by the service providers.
But your current provider may charge for unlocking your handset once you have ported your telephone number. You may wish to check with your current provider if handset unlocking charges will apply before you start the porting process.
Can I port my number if my handset is locked by my current service provider?
Some handsets may be locked to the current service provider’s network and will not work on another service provider’s network unless they are unlocked.
If your handset is locked to your current service provider’s network, this will not prevent you from porting your number to another service provider. However, you will not be able to use your new service with your existing handset unless you first arrange for it to be unlocked or purchase a new handset.
When you request porting, the sales person of your new service provider will check if your handset is locked or not, so that you can decide whether to proceed with your porting request.
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