File A Complaint

Where a dispute arises between a retail customer and a telecommunications provider, or between two or more telecommunications providers, the aggrieved party, shall first seek redress from the respondent telecommunications provider by filing a statement of complaint with the respondent telecommunications provider. The respondent or Telecommunications provider shall send, within three business days, a confirmation of receipt of the statement of complaint, with the telecommunications provider complaint tracking number, to the complainant. The telecommunication provider shall take all reasonable steps to amicably resolve a complaint filed within thirty (30) days of the date of filing of the statement of complaint.